I have a chromebook and thought I saw it flash a note that chrome isn't compatible - yet it I was able to save jpg as files. Not sure if that is an issue.temery is the tech guru here. I would wait for him, but there might be one thing you can try. Open something that edits pictures (Paint, PhotoShop, Picture Manager, etc.) and then load your pic and save it as a jpg (or maybe as another picture type - gif/png/etc.) under a different name. Some small piece of it may have been corrupted. Of course, it may not help at all, but worth a try. :noidea: