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Message: [QUOTE="tep624, post: 1417, member: 430"] Yeah me too, i've been there with my job where basically the situation is crap and you step in and try to at least keep the ship above water as best you can. I definitely feel for her, it's tough to have to take flak from customers that just want value for their money when it's not a situation you caused. I have to say, if you're in a consumer industry, you have to listen to the needs of your customers. And to be without article content for a month and a half, without anyone from Scout management addressing the situation, is ridiculous. At a minimum, they should have suspended charging the Syracusefan membership until they had the site writer situation straightened out. [/QUOTE]