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Message: [QUOTE="sufandu, post: 795550, member: 874"] Companies get emails like that all of the time. It's why companies have customer relation departments. We are the consumers. It's their job to keep us happy if they want our business. They should not only expect but welcome emails telling them how to improve their product/our customer experience, especially when it's coming from people that have a vested interest in their success and already support them financially. We're trying to help them gain business and our advice is free. Companies pay marketing consultants to survey customers in order to get this same kind of feedback. [/QUOTE]