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Message: [QUOTE="SUFaninNJ, post: 5119486, member: 2376"] After a very frustrating day trying to contact customer service both online and on the phone, I finally spoke with a helpful human about 30 minutes ago. She explained that games purchased through the online store are digital only. When I told her I didn’t know that and I intended to purchase a hard copy, she asked me if I wanted a refund. Thats all I needed. One helpful human to explain that to me. Resolved my problem in all of two minutes. I’ll go out and get a hard copy at GameStop or Target this weekend. [/QUOTE]