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Message: [QUOTE="sufandu, post: 2505755, member: 874"] Anytime I changed anything on my cable with Charter, pre Spectrum, they "had" to send a technician out and charged a service fee. One time they told me I had to be there, so I took time off work. I didn't think the guy ever showed up so I called to complain. All he did was open up my box on the outside of my house and flip a switch. I never knew he came and went. Another time I changed service, requiring a different box. They sent a guy to plug in a few AV wires and call the office to activate it, things I had always done myself with TWC or Comcast minus having to call to activate anything, it was always activated as soon as I hooked everything up. It's one of the ways they nickled and dimed me until I got rid of them. That was about 6 years ago. By far the worst cable/satellite experience I ever had. [/QUOTE]