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[QUOTE="OrangeHeel, post: 254569, member: 152"]
I always thought a large part of the issue with SU is presentation and the appearance of "nickel and diming".  You consistently get the feeling that they believe that they're doing you a favor letting you buy tickets.  The $7 fee is just a small example.  When you add the preferred seating fee to the cost of the tickets plus the cost of parking, the $7 (even if the real cost of processing) seems petty.  If they had seven home games (like they should), they could simply charge $1 more per game and waive the fee.  It would look better and have the same result as far as revenue.
 
We all know that there is no such thing as a free lunch -- not even at the Rescue Mission -- but the University could do a much better of making us feel like they value our business.  I know that the prices are incredibly cheap by national standards, but that ends up being irrelevant to the issue of customer relations.  As someone who between my Dad and myself has had season tickets for roughly 44 of the last 52 years, I'm not going away.  But if people don't think that a part of the problem is how the University relates to its fan base, then they are whistling past the graveyard.
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