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Message: [QUOTE="OttoMets, post: 255002, member: 716"] But it's money for nothing. To be served by rude employees, who seem to be supervised by an athletic department that could care less about its customers. I don't get some of the sound and fury about tickets, games, and parking. But I have a very difficult time continuing to pay money to an athletic department that won't be bothered to reply to e-mailed constructive criticism. The athletic department is, among other things, in the business of customer service. They're very bad at that. If I want some sullen, unhelpful woman to roll her eyes at me behind a pane of glass, I'll head back down to Washington and stop by the DMV. Syracuse University should strive to do better. And that shouldn't involve nickel-diming people spending hundreds of dollars on their product by way of strange, externalized fees. [/QUOTE]