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[QUOTE="upperdeck, post: 4200143, member: 474"]
my next flight is coming back from Ft L.  I had lots of choices and times into Buf/Roc but I went with the direct flight to Buf even if it required some extra work to get picked up because for the money it saved a ton of time and left at a better time anyway..   a month later i get notified by SW that the flight was cancelled and now I was leaving at 6am and a layover so the flight was gonna end up getting me here later than the direct flight that left 6-7s later would have..   I was free to move to another flight of which the choice was earlier time or 10 min later..

I ended up calling and saying I wanted to move the flight to land in Roc since it made things easier and the time coming in was better and the time leaving was much better like 10am.  they said not possible since its not a sister airport.. Their response was whats the big deal you still end up where you wanted you just lose 10 hrs of your day..  I argued well if the direct flight had not been offered I would have never chosen to land in Buff and I would have had my choice of times to leave and land, but since you waited a month to cancel my flight I had no options there but I had lots of Roc options..

Took some complaining but they finally got a supervisor to do it.

to me if I cancel a flight or switch, thats on me. But if they do it late, they better be flexible..
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