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Message: [QUOTE="FAL, post: 1021657, member: 2294"] My experience with the online seat exchange process this morning: I promptly logged in at my designated time (10:20) and picked two seats which showed up in my shopping cart--but that was essentially the end of the process. No confirmation that the transaction occurred. Still showed that the seats were in a hold for me though. Since the online transaction was getting no where, I decided to call the box office: explained my situation, and the young lady informed me that the seats I chose were already sold, even though they were listed as available (and they were still sitting in my cart). I said alright, can you help me with another choice while we are already on the phone, since I now don't trust the online process. She replied in the affirmative, and so I chose another two seats from the online list of those available. I waited while she processed the change--success! Not as good as my original choice, but not bad either. An email confirmation was sent to me--everything looked great--I was satisfied. Ten minutes later, I get a call from the box office: another lady says the purchase I made was invalid because it was right in the middle of a block of tickets owned by another season ticket holder. ?????! By now, things are getting almost comical. She was very apologetic and asked if she could help me find seats--gave me an option that was actually almost as good as my original online choice. I accepted the new seats, and thanked the lady for helping me out. I waited for a confirmation email--in vain. Went to my CuseAccount to check the invoice. The only thing that shows up are the two seats that the first lady helped me get. So another What moment. I called the box office back to talk to the second lady I spoke to and asked why the seats she offered didn't show up on my CuseAccount? She said that the seats she offered were in fact not available after all, and that yes, the seats I negotiated with from the first lady I spoke to were the seats designated to me, even though it meant that I would be taking 2 seats from some fan who wanted a block of six. Hmmm... that would be kind of crappy of me, and I could imagine the dirty looks I would be getting from the people on either side of my seats. So-o-o... is there anything comparable available? Yes--two seats one row behind Done! I'll take the damn things! Got the email confirmation and showed up in my CuseAccount. My conclusion: Something is FUpped with the online Ticketmaster seat transfer option. My recommendation: call the box office direct (443-2121 / 1-800 Dometix) and see what is truly available. Check for email and CuseAccount confirmation. [/QUOTE]

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