As Michael Jackson once sang, "You are not alone". I had the same problem but won't blame it on someone named Kim as the media conditions us to do for each new target. About 7:02 (ET) I then tried Orange All Access, and it said "audio only", which will probably help me remember to cancel it at some point. So without logging on I said something along the lines of "to heck with this" and just sought out and found a a piggy back shared stream, which was of pretty good quality. I then felt at peace and likely more grateful than originally expected.