So I just called DirecTV as I wanted Sunday Tix but didnt want to pay 300 for it...
I have had directv for 5 years. Never had an equipment upgrade, never signed a contract...
I called customer service...
At the prompt I said "CANCEL SERVICE"
then prompt says do you want to change programming? I said SCHEDULE CANCELLATION APPT
I talked to a nice young man in Idaho
Told him i have a kid on the way, and was looking to squeeze some dollars anywhere i could (which is all true by the way
)
Rep said no problem...
First offer...
$20 Credit for 12 months...
$15 credit for 15 months...
I said, but Dish has the hopper
Rep says no problem, offers me a genie and genie mini for free...
I said now you're talking! What can you do about Sunday Ticket, he offered me the sunday ticket as well. I hesitated, he offered me redzone, I said DEAL!!!
Here is what i think...
I think most of you arent talking to retentions folks. You HAVE to talk to the guy that will cancel your service. Call their bluff, schedule the cacelation for a week later or so so that they know you mean business.
Also, if you have a contract, i think you're out of luck, YOU'RE UNDER CONTRACT, you signed it. Rep did mention that I would be elegible for offers with 5 months left on the agreement (i did sign a new agreement beacuse i wanted the genie)
Best of luck folks!