What you are all missing is that she did not "lose it". Have you ever lost it? I know I have, and I am not muttering those insults like that. They are loud and clear, and you could hear them in the next room. You could tell she was saying things that she says to people every day. It was such a comfortable thing for her to be doing. Each and everyone of those insults flowed smoothly out of her mouth. I found little anger attached to it, more sarcasm and sort of a repulsive tone. Maybe because I am a female I recognize it. It was her usual bitchy, demeaning self. And this person was not the person who towed her car, or made the decision to tow her car. She really is just the unfortunate person sitting in that job. But boy, who was the smarter cookie in the end? Talk about payback.
