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[QUOTE="TexanMark, post: 2169160, member: 35"]
I think it is as Bee's said:  You are a new ticket holder.

I replied late last year to the upgrade possibility.  In reality I think it never hurts to do that.

After signing into mycuse account you would see this on the lower left

BTW,  I would call on Monday.  There are some excellent seat possibilities.  If you don't mind the 3rd deck there are lots of seats in what used to be Priority C and D.  I moved from the top of 301 down to 320 in an old Priority C area.  I figured I'd rather be 8 rows from the exit versus 30+ rows.  I loved the views from the top and the folks up there but September games are brutal up there.

Finally make sure you bring up the interactive seat viewer.  So you can tell them an exact section, row, seat combo you are interested in.

[URL='http://carrierdome.com/football/']Football - Carrier Dome - Syracuse University[/URL]

Almost certain you have to sign into your mycuse account to see the interactive viewer break down the Dome into individual available seats.

Update...I went in through the Interactive viewer (selected the link just above in Blue) and clicked on the section I was interested in, selected "Buy" and the viewer did come up but the seats available is way less than what is really available...so IMHO, if you didn't select to upgrade  seats several months ago when they sent the email...you are better off to call.
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