LOL. Seems scientific.
The reality is that for these disputes consumer sentiment is a "pox on both their houses" kind of thing.
Back in the day, we did extensive consumer research to develop marketing and messaging strategies to (a) garner support, and (b) activate a call-to-arms among customers of the provider to put pressure on.
However, going back several years, people wised up and realized these are fights between billion dollar corporations. And they hate both equally. So we stopped doing that kind of research and played it pretty low-key during disputes.
Apparently whoever stepped into my old role thinks they can sway public opinion. Good luck with that!
I feel for you who are YTTV customers. Given my history with the company involved, I'm kinda getting a kick out of it all.
