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Message: [QUOTE="UnknownOrange, post: 2576236, member: 4689"] Hopefully I can make sense of this a little bit... They called early last year because they obviously want your money sooner (easier for them to forecast for budgeting) and they also want you to be able to lock in to a payment plan and have ample time For those that don't renew they will call a few times (depending on the rep) but they need a valid number and a valid email to reach you Sometimes on email blasts email servers will take emails that you're BCC'd on and mark them as spam or junk to clean up your inbox from what they think is just some offer It definitely helps to be proactive with your seats but it's understandable people get forgetful. Make sure all the info is current and use your cell # - you'll get made 6-10 calls a year [/QUOTE]