2024 Seating Changes | Page 56 | Syracusefan.com

2024 Seating Changes

USMCSnyper said:
Left a message for my rep….nothing. Unbelievable.
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Are you sure “your ticket rep” is even still there?

I mean - it’s a ticket rep.
It’s not like a SCOTUS justice where it’s a lifetime appointment.

I’d recommend next asking “do you know who I am?”

And then demand to speak to the manager.
 
Keeping in mind that the volume of calls is likely very high right now, if you truly feel your rep is unresponsive within reasonable expectations or is not providing the level of service you deserve, the manager for ticket sales contact info is available on the staff directory of Cuse.com. Conversely, if your rep has gone above and beyond that level of service deserves to be recognized and can serve as a positive influence on the entire team. Email is probably the best and most efficient channel to use when providing feedback.
 
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USMCSnyper said:
Left a message for my rep….nothing. Unbelievable.
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Back to math again.

8 hr day @ 15 per call thats 32 people a day. They dont have dozens of staff to roll people to either.

And not just calls there are emails and all the other related stuff to deal with during a day

given that we are renewing bb and fb at the same time. they could be dealing with 1-2000 people who waited until the end

Are you calling on a Sat or did you leave a message earlier in the week?

I dealt with my reps weeks ago , it was about 2 day turn around time back then, and its got to be way busier now with people waiting so late in the game/
 
upperdeck said:
Back to math again.

8 hr day @ 15 per call thats 32 people a day. They dont have dozens of staff to roll people to either.

And not just calls there are emails and all the other related stuff to deal with during a day

given that we are renewing bb and fb at the same time. they could be dealing with 1-2000 people who waited until the end

Are you calling on a Sat or did you leave a message earlier in the week?

I dealt with my reps weeks ago , it was about 2 day turn around time back then, and its got to be way busier now with people waiting so late in the game/
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Something we agree on here during the reseating!!


These guys a SWAMPED

Waiting until the last minute for major questions and concerns, no offense to anyone, is a bit foolish.

Expect delayed response times right now, these guys are busting their asses and not all questions are quick yes and no’s

And some of these questions need manager approval to be answered or changes to accounts etc
 
JRHEETER said:
Something we agree on here during the reseating!!


These guys a SWAMPED

Waiting until the last minute for major questions and concerns, no offense to anyone, is a bit foolish.

Expect delayed response times right now, these guys are busting their asses and not all questions are quick yes and no’s

And some of these questions need manager approval to be answered or changes to accounts etc
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I called weeks ago. Nothing…left a message. Called again…left another message. I’m not trying to Karen this thing. I’d just like to be able to talk to someone. Doesn’t seem like too much to ask.
 
USMCSnyper said:
I called weeks ago. Nothing…left a message. Called again…left another message. I’m not trying to Karen this thing. I’d just like to be able to talk to someone. Doesn’t seem like too much to ask.
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Are you calling a general line or your actual rep? Does your actual rep still work there? Did you try emailing?
 
bnoro said:
Are you calling a general line or your actual rep? Does your actual rep still work there? Did you try emailing?I got quick email and call responses. Your current rep info should be clear on Cuse.com page when signed in.
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721Comstock said:
Are you sure “your ticket rep” is even still there?

I mean - it’s a ticket rep.
It’s not like a SCOTUS justice where it’s a lifetime appointment.

I’d recommend next asking “do you know who I am?”

And then demand to speak to the manager.
Expand...

bnoro said:
Are you calling a general line or your actual rep? Does your actual rep still work there? Did you try emailing?
Expand...
My actual rep, he still works there, and I emailed. I’ll just try again Monday
 
Ding Ding Ding we have a ranking update. with the 12th pick the Bills traded down again.

Kinda surprised How little I dropped. still a decent chunk left to renew based on previous years. I would say 10-15% left to go.
 
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gocuse44 said:
WEIRD it only shows a portion of what i gave in april and most was done before 4/26
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Yeah, mine is missing a couple donations too. What's weird is that if I click on "Make a Gift", the year to date giving number is correct. But on the donor ranking page, none of my non-ticket related donations are included.
 
OrangeXtreme said:
They're behind in processing stuff again.

I renewed my tickets on Apr 11.

I made an additional donation on Apr 23.

My latest donor rank only includes the tickets and not the extra donation.
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My rep admitted to be that not all the “additional” donations were captured by the system yet.
 
rrlbees said:
My rep admitted to be that not all the “additional” donations were captured by the system yet.
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That's definitely true.

I made a donation to the Athletics Opportunity Fund on Feb 1.
I renewed my tickets on March 26.
I made another donation to the Athletics Opportunity Fund on April 19.
All of these donations show up on my account when I go to "Make a Gift", so they have records of them all.

The only donations that are included on the ranking page are the ticket renewal, even though I made a donation prior to renewing. I guess my question would be if they knew the data was wrong to begin with, why publish it? Either way I guess it will sort itself out after May 1. Or not. I really don't care at this point.
 
The fact that none of this is actually coming from a system is the issue.. Its all manual and that takes time.
 
upperdeck said:
Ding Ding Ding we have a ranking update. with the 12th pick the Bills traded down again.

Kinda surprised How little I dropped. still a decent chunk left to renew based on previous years. I would say 10-15% left to go.
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I didn't get an update, and my last update was missing my last donation, which my ticket rep said they had, but had not added it yet. Ugh. This is 2024. My donation should have gone immediately into my account and been reflected. Two - three weeks later, still not there. I have been waiting for an update. It was a decent donation that moves me up a level.
 
I just checked. My points went up, but not my donation. I hope they didn't put my donation in the wrong area , because my points had gone up a lot on the last update. . I did the area that counts for donations by using the "donate now" button, and my rep confirmed that the donation was to the right area to level up. This was 3 weeks ago, and still not in there. This was the reason for that donation... I have a felling they screwed it up. But I did not get an update today. I just went in and checked.
 
I think if you went with the monthly plan the amount donated reflects what’s been paid and received. It does show the the entire amount when you see what level you’re in.
 

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