Regarding the survey, I thought it was an amateur like effort at getting info.
When filling it out, I found myself wanting to comment on why I chose a certain answer for many of the questions. That is the sign of a bad survey.
For instance...
I wanted to say I didn't do the light show and the reason was because the cuse app is unusable inside the dome. Love the changes they made to the ticket section that for the first time make it user friendly to get your tickets in your electronic wallet. But the only reason I know that is because I do it while outside the dome, when the app is still useable.
Why bundle the scoreboards and the sound system together? They are very different things. One is awesome and well liked. One is awful and hated.
Why no questions about the food and beverages choices? Why no questions about the merchandise options available at the dome? Why no questions about the cuse app and how the fans like it? Aren't these important parts of the fan experience?
Why did they care what the season ticket holders think of the uniforms the staff wears?
Why ask if people used the text number for notifying dome staff during a game? They should already have that info. All the texts went to the phone number provided. All you needed to do was count the text messages. What would have been helpful is to ask season ticket holders if they know that the text number exists, and for what purposes it should be used. I suspect very few fans do.
Same applies to the guest services question. They should know how many people went to guest services. Ask people if they know where guest services is and what services it provides.
I appreciate that an effort is being made to get feedback from the fanbase on how things are going. That is great.
But this survey was a real mess.
What are they focusing on that drove such strange choices creating the survey?
I am 99% sure they chose questions where they hoped they would to get a good score (and avoided subjects where they knew they were going to get hammered).
If that was the goal, why bother doing a survey period?
I ended up typing in a couple of paragraphs of comments to try and provide some real feedback on things.
Some comments were good. The AC is great. No more saunas on hot days at the top of 302. The scoreboards are great. Maybe not always used well but great. I really like the grab and go concept. It cuts down on wait times and I find the food is warmer and fresher. I like there is more selection for adult beverages (wish they would do that with sodas). The chicken, the burgers and the fries that were added not too long ago are the best things available in the dome. Like the freshly popped popcorn option, even if it is not for me.
Explained I wasn't selecting the light show because the cuse app is unusable in the dome. That shouldn't have been necessary but hey, if we ever have a night game, a working wifi/5G system, and they dim the lights for a light show, I will participate.
Told them the wireless microphone is a major issue and if they can't fix the screeching sounds it always makes, they need to stop using it. People around me recoil whenever Kim Infanti starts talking. It isn't her fault. It is a problem with her microphone. This has been happening for close to a season and a half. Why can't simple problems be fixed?
Overall, I enjoy the game day experience. Love listening to the band. Love the atmosphere.
Here are my quibbles:
My hard bench seat could be more comfortable. That appears to be getting addressed (afraid to see what the cost will be).
The sound system works fine for Mr Excitement. It is dicey understanding what the ref says. Recorded videos are generally a garbled mess. The wireless mic Kim uses consistently produces horrific screeching sounds and must be destroyed at all costs.
Would like more varied food choices. It doesn't matter for me for football because I am always full from the tailgate. But for basketball, I often don't have time to grab dinner trying to pick up the wife and get to the dome on time so we have to get food there. Glad they fixed the wrecked nachos. I don't ate them but I felt bad for those they do. We should have some BBQ options. Salt potatoes. Salad with grilled chicken as a topping option. Cheesesteak sandwiches should be available (beef and chicken). Perogies should be available. A better pizza option should be available, like Pavones or Twin Trees.
I think all this stuff is available for Syracuse Mets games. Why is a small time operation like them vastly better at doing this stuff that SU is?
The wifi/5G situation must be fixed. It appears SU has done all it can for the 5G solution and the carriers need to get their acts together. Might be done for the next home game for my phone that gets Verizon. Excited to see that.
Not sure why wifi still hasn't been addressed though. I don't see where the wireless carriers have anything to do with that. Appreciate the journos covering this issue. Might be worth asking about wifi and what the hold up is on that side in the next update.
I believe the wifi solution is supposed to be for the whole campus, including the parking lots where tailgating happens. Do we have any students on the board who can provide feedback on the JMA wifi solution for the campus and where things stand as of today?
One other thing: I got the opportunity to buy tickets to the BC and Wake Forest games at what appears to be a major reduction in price as thanks for filling out the survey. That was cool. Not sure I will use that link and get extras but it is nice they provided something for fans willing to take some time to provide feedback.
