JRHEETER
All American
- Joined
- Feb 9, 2017
- Messages
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I am sorry things did not go well for you and you ended up separated from your dad.
If I were you, I would take a minute and reach out to Troy Pakusch. He is the manager of ticket sales and development for SU.
I think he would like to hear your story and may be able to make things right for you, your dad and the rest of your group. Please give him a call.
315 443-2434
or email him at
tpakusc.
I had a special problem with my tickets that my ticket guy couldn't get fixed the way I wanted. I reached out to Troy and he got things fixed in short order. He is a true pro.
The sooner you reach out, the more likely he can help.
Agree, Troy is amazing and truly tried to make everything work with all season tickets as much possible.
I encourage the previous poster to contact him ASAP and see if he can make things right.
Troy is a GEM at Syracuse and should be a model for customer service at Syracuse University