I just went to Scout | Syracusefan.com

I just went to Scout

stuckinbig11

All Conference
Joined
Aug 26, 2011
Messages
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and cancelled my premium subscription. They will not bill me automatically again but refused to give me a refund, stating that it was company policy. I thought someone posted earlier that they got a refund. Is that so?
 

Moontan

2017 ESPN College Bowl Pick’em Winner
Joined
Aug 20, 2011
Messages
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The only person that was promised a refund is one who was auto-renewed less than a week prior to his cancellation request.
The rest of us are somewhat SOL... the extent of depends on your renewal period and the time of your last renewal.
 

IthacaBarrel

Shaky Potatoes
Joined
Aug 26, 2011
Messages
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and cancelled my premium subscription. They will not bill me automatically again but refused to give me a refund, stating that it was company policy. I thought someone posted earlier that they got a refund. Is that so?
what is the number again?
 

Orangepace

2018 Cali Winner: Tackles
Joined
Aug 26, 2011
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I had the same issue.. I renewed in June and they wouldn't even cut a 50/50 deal.
 

stuckinbig11

All Conference
Joined
Aug 26, 2011
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The only person that was promised a refund is one who was auto-renewed less than a week prior to his cancellation request.
The rest of us are somewhat SOL... the extent of depends on your renewal period and the time of your last renewal.
SOL it is then. I did have fun telling him why I did not want to remain, however.
 

qdawgg

Night Biking Enthusiast
Joined
Aug 15, 2011
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Watch your bank statements. I had the monthly pay plan and I called before my normal automatic deduction. Looked at my bank account a week later or so and realized they charged me for another 30 days 2 days after I cancelled.
 

Shenexon

All American
Joined
Aug 18, 2011
Messages
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I just canceled my subscription over there as well. There were a number of things I liked about the scout site, i.e. recruiting & schedule information, but I can still get that. The heart of the SU Fan Community can only be found in one place. Here.
 

cuseclappy

Winner 2016 SU Football Season Prediction Contest
Joined
Aug 21, 2011
Messages
1,118
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779
i was polite and respectful when i cancelled yet they didnt offer me anything to stay while most of you got offers of free time..im still not over it
 

Shenexon

All American
Joined
Aug 18, 2011
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i was polite and respectful when i cancelled yet they didnt offer me anything to stay while most of you got offers of free time..im still not over it
They offered me three months free...
 

albanycuse

Dion Waiters
Joined
Aug 15, 2011
Messages
5,341
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9,886
you should go mock them on the board and have a little fun while doing it like me :noidea:
 

Orangepace

2018 Cali Winner: Tackles
Joined
Aug 26, 2011
Messages
3,160
Like
3,021
I actually commented about how they placed the Rutgers article on the home page of the site and the fact there wasn't any articles or posts to the message board since the community left. They offered me 3 free months and I asked for 12 with a refund of my subscription paid and that if they fixed the issue I would consider sticking around after the 12.. They "politely declined" my offer.
 

Cusejuicy

Scout Team
Joined
Aug 26, 2011
Messages
321
Like
351
I mentioned this before but they let me cancel me annual subscrition. It did the automatic renewal thing on 8/15. I called them on 8/30. When they asked me why, I very politely said because "I let it automatically renew by mistake." The guy said it usually not their policy to refund but that he was going to do it for me. I didn't ask why but would assume a couple of factors may have been in play. It was less than 30 days since the renewal. I paid by credit card and could have disputed the charge, maybe or maybe not successfully, and made a point of being nice and not complaining. Hope some of this info may be useful to anyone trying to get a refund. BTW I haven't seen the credit come through yet.
 

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